Forget about STRESS - administration your property is now easier than ever!
See how our services will help you earn 25% more without lifting a finger!
No hidden fees
No long-term contracts
365/24/7 support
100% transparency with Owner App
? Vezi dacă proprietatea ta se califică pentru Regim Hotelier
A simple and easy way to WORK TOGETHER!
We've discovered the best practices to unlock your property's potential!
Not all properties fit our Hotel Management profile, so first of all, we analyze the market where your property is located and the type of property you own. Then we prepare a rough estimate of your income to give you an idea of your property's potential. Finally, we advise you on preparing your property for receiving guests.
We follow a simple property listing process that helps us go live in record time on all promotion platforms.
- Create a platform property account (AIRBNB, BOOKING.COM, etc.)
- Create website content page
- Content creation and promotion plan
- Implementation with our management software
- Activating the property in the owner account
- Writing and implementing rules for collecting payments for each property and generating reports.
We do not have a STAS contract, we approach each management need differently, just as no property is identical. We mutually establish our services and duties according to the need and involvement of each owner, then write them in the management contract. Even if you opt for a long-term collaboration, we have a 30-day termination clause!
- We dedicate all the time necessary to familiarize you with our management software, how it works, and how you can make the most of technology in your favor.
- We set up and implement your bank account where you will receive all bookings from both booking platforms and direct bookings. You have access to all receipts!
- We inform you of all up-to-date aspects and help you prepare the file to obtain the classification certificate according to the law in force.
- We will create a digital house manual where we will inform guests about the use of each thing in the house. We will also notify them about respecting the house rules.
- Guests will receive clear instructions about the accommodation process through videos, text, and pictures to help them understand the property before they actually check in!
- Here are some examples of instructions and rules to follow:
- Instructions for using household appliances.
- Where and how is garbage disposed of?
- How can I connect to Wi-Fi?
- How do I turn the heat or air conditioning on/off?
- Respecting quiet hours
- Ban on parties/animals/smoking etc.
- Recommendations such as visiting locations
- And many other useful information and rules that we will establish together with you depending on each individual property.
Staging, or preparing your property visually, with decorations and design objects is an important aspect to help your property tell a story in the eyes of guests and get them to CLICK on your listing from the crowd. This step depends on each owner's budget and our imagination!
Each property will be pampered with a photo and video shoot as appropriate, taken by photographers specializing in this type of photography (AIRBNB), which will significantly help increase the conversion rate of guests when they make online reservations.
Statistics show that over 65% of a quality photo will lead a guest to make a reservation compared to a photo taken with a phone.
Creating a listing with specific descriptions of each property will further encourage the guest to make a reservation, especially if it is included in the emotional description of the ad.
Guests can read about the place they will stay and find themselves in the descriptions that we will translate into the property presentation.
We follow a clear procedure when listing on booking platforms such as (AIRBNB, BOOKING.COM, etc.) to be as visible as possible in the search algorithm.
Optimizing your property on specialized platforms is a very important step, and we do this with every property, otherwise all the preparation was in vain.
- We use email marketing campaigns to attract recurring guests, who have booked at least once with us, and to be present/active in their minds when they want to make their next reservation.
- That's why you will benefit from the first day of your stay with us, from reservations coming from our internal guest base.
- Email marketing campaigns have an efficiency of about 20% of total direct bookings and are the most beneficial because we will no longer pay the platform's commission.
- These campaigns come in several categories, such as seasonal campaigns, loyalty campaigns, or even last-minute campaigns, and we use them to attract direct bookings.
- We listen and evaluate what guests say in real time after each booking through direct interaction or through the questionnaire provided through the customer feedback service. We then implement each recommendation to constantly improve our guest services.
- There is no better way to improve these services than the "gold" that comes out of their mouths after every experience and interaction with our properties and services!
- Cleanliness is the key and most important part when renting vacation homes, which is why we work with specialized cleaning teams, trained by us, who follow a strict protocol when it comes to cleaning after guests.
- Our professional team is committed to providing clean and safe properties to our guests with every stay.
- Now, in addition to our standard cleaning guidelines, we have launched expanded measures to support and protect the OpenHouse apartments community through the CleanPlus program.
After each guest leaves, the cleaning team is also responsible for reporting any malfunction or missing item to the manager so that they can intervene or remedy the complaint.
The supply of consumables is done at the end after the cleaning team has done its "magic"!
We use quality supplies and source locally, and guests appreciate this detail.
We have created a list of consumables that should not be missing from a house rented in Hotel Regime!
We are prepared for any unpleasant event when it comes to taking care of your home, our partners are experts in different fields such as (plumbers, electricians, carpenters, craftsmen, etc.) and will intervene within 24 hours of notification!
- We use the services of professional laundries in the city!
- After each guest, linens and towels are taken to the laundry, they go through a professional cleaning/washing, drying, and ironing process, similar to the procedures used by hotels, and then they are packaged and prepared for the next guest.
- We do much more than that, and we strive to provide your guests with a memorable stay to receive that 5-star review that will propel your business.
- Easy check-in process
- Phone, chat and email support
- Refrigerator stocking, on request
- Event ticket purchases, on request
- Thematic arrangement (Christmas tree arrangement, Valentine's Day, etc.)
- We are always just a phone call away from our guests, ready to intervene at any time to make their stay as comfortable as possible.
Get at a glance all the details and activities of your property anytime, anywhere, in real time through the Owner portal and Owner App, FREE for every owner!
With a friendly interface, the owner's control panel will show you at a glance all the important aspects to manage your business.
- Real-time calendar access, track all guest reservations, you are notified with each reservation.
- Block/unblock calendar dates for you or your friends.
- See each review left by guests, coming from all platforms.
- You have a clear management, record expenses, monthly reports and statistics, bill guests, etc.
It is important to provide self-check-in systems to guests. There are several advantages to using a self-check-in system:
- Ease of use: Guests prefer to check in themselves, this can be convenient for guests especially when arriving late.
- Increasing efficiency: Such a system helps increase efficiency by reducing the time guests have to wait for staff to arrive.
- Improving guest experience: A self-check-in system offers guests a unique experience, which contributes to increasing their satisfaction, and as a result, a positive review can occur from that guest.
- Increasing the number of reservations: Booking platforms recommend properties that offer self-check-in systems to guests, and this benefits both parties.
Most guests treat short-term rental properties with respect, unfortunately there are also risky guests who could damage your home or disturb your neighbors.
Guest identification is one of our important systems, we use technology as well as manual engagement, which helps us avoid potentially risky bookings and protects your home.
Detection and identification procedures include establishing minimum age restrictions, identity confirmation and information provided through document and face scanning technology and red flagging risky bookings as well as checking cards for eligibility.
- We provide guests with card payment systems in their preferred currency, this is done using a payment processor that processes the transaction securely and in a very short time. This way, it will be convenient and easy for guests to complete a reservation without having to deal with the bureaucracy of a bank transfer.
- Our dynamic pricing system uses machine learning technology, analyzing real-time market data such as: Daily rates, weekly rates, competition, seasonality, market demand, upcoming local events, and makes the necessary changes in response to market changes.
- It knows when to impose peak prices, for example, for a holiday weekend or local event, and when to adjust to mitigate demand to maintain bookings.
Annual yield
We increase the annual yield by +25% compared to classic rental
Increased occupancy rate
We have an occupancy rate of over 70% month after month
Market value
We increase the market value of the property by 40% above average
Property Status
We maintain a high level of property condition through continuous intervention verification
5 Star Hospitality
We make sure all guests have a memorable stay, to receive great reviews!
Are you ready to enter the world of hospitality?
Hospitality is not just a service, but an art of making people feel at home.
What the owners say about us
"Working with Markus Oster and Open House Apartments was an excellent decision! The professionalism and dedication of the team far exceeded my expectations. My apartment is always spotless and the occupancy rate is consistently high. I highly recommend their services to any landlord looking to maximize their rental income."
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Cristian Dobre
Owner 2 rooms
"I am very satisfied with the services provided by Open House Apartments. Markus and his team took care of all the details, from finding the right tenants to maintaining the property. The communication is excellent and the financial reporting is transparent. I highly recommend!."
Ana Maria Georgescu
Apartment owner Central
"I chose Open House Apartments to manage my apartment and I don't regret a single moment. The team is very efficient and proactive. My apartment is always booked, and I can enjoy passive income without worrying. Thank you, Markus!"
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Catalin Ionescu
Owner of 3 apartments
Frequently asked questions
Our approach to managing and administering properties rented under Hotel Regime is a little different, so you may have some questions. Here are the most common things owners ask us about in your situation!
Open House apartments is a company that manages properties rented for tourist purposes (Hotel Regime), but also manages in the classic system (monthly rental). We are currently active only in Timisoara and we plan to expand to the main cities in the country with tourist potential, and beyond.
Our management model is different from the competition and we come with a new approach to the Romanian market, this management system is designed as a business for owners, which helps them discover another way to unlock the potential of their property, in a different way than classic rental.
The beautiful part is that they can get involved in the business as much as their time allows, they can choose from total involvement to no involvement at all, and we come with the support, technology, team, and process to get them passive income.
In just a few simple steps, first of all, get in touch with our staff, either by phone or through the form provided. here - They will see if your property qualifies for this type of business/rental, then together you will go through our services information, receive a market analysis along with a revenue simulation, then you will choose the service plan that suits you. After choosing the plan, we will sign a management agreement and start the property initiation process.
Yes, for now we are only active in Timisoara and Arad. We plan to expand to other cities in the future. For now, for other cities, we are collecting requests and feedback from owners. If you own a property in another city and would like to collaborate, please fill out here this form and we will be back with news as soon as possible.
Open House apartments offers complete management services, these services include:
- Cleaning services after guests
- 365/24/7 guest support
- Interventions and Property Maintenance
- Property marketing
- Optimization of accounts (Airbnb, Booking.com, etc.)
- Supply of consumables
- Obtaining licenses/legal approvals
- Property calendar management
- Ad and pricing optimization
- Check-in/check-out assistance
- Email marketing services
Through our partners, we also offer these services at reduced prices.
- Interior design services
- Professional linen laundry services
- Professional photo/video
- Optional home insurance
See here all our services.
Open House apartments respect the house rules imposed by the owner. These rules and more are up to you whether you accept them or not, they are established from the beginning and will be mentioned in the house manual and rules, and each guest will know these rules before staying at the property. Violation of these rules by guests will be sanctioned according to property policy.
All linen and towels are taken to professional laundries in the city where they will go through the hotel-like washing process, then they are dried, ironed and packaged ready for reuse. This procedure is repeated after each guest.
Depending on the service plan you choose in collaboration with us. This service is optional, but most owners prefer the service plan where the supply of consumables by us from our own stock is included.
Depending on the service plan you choose in your collaboration with us. This service is optional, but most owners prefer the service plan where cleaning after the guest is included.
We leave this service optional for those owners who have the time to do it themselves or have their own cleaning team. However, even so, we will train and coordinate the cleaning staff according to our procedure.
See here our complete cleaning procedure.
Simple, you will need to fill in here this form with the property data, then, after it reaches us, we analyze the property and its location, it must meet several criteria that we look for in a property in order for it to have a good return for this type of business.
We will contact you within 48 hours and tell you if your property qualifies or what you should do to qualify.
We do not ask you to commit to a long-term contract, all our contracts are month-to-month.
We do not have a STAS contract, we approach each individual administration need differently. Even if you opt for a long-term collaboration with us, we have a 30-day termination clause.
Because our management model is designed as a business for owners, we also come with several service plans where fees are designed to maximize your profit based on your time and involvement.
See here service plans and fees.
Of course not, you can always choose to use the property for yourself or your friends, and you can do this easily, from the owner's dashboard where you have access to the real-time calendar, you can block days on the calendar for whatever period you want.
As with any business, there are risks, such as a party guest, damage left behind after a reservation, or perhaps low occupancy. But all of these risks are lower when you work with a property manager.
Through our services, we come up with solutions for each of the examples mentioned above and many others, thus managing to reduce or eliminate them.
Plus, we come with our 100% risk-free GUARANTEE, in the unlikely event that you are not satisfied with our property management services after six months, we will refund every lei of the fixed management fee without any hassle!
We will list your property on the most popular booking platforms in the world, where guests search, such as AIRBNB, BOOKING.com, VRBO, etc., but we will also list it on real estate platforms in the country.
This way we ensure that reservations come from all sides and increase the occupancy rate of the property.
As the owner, through our management method, the business is yours, and so is the money!
We will set up from the start that all proceeds from guest bookings go directly to your bank account, meaning you are 100% in control.
Of course, the owner can also designate a third party to collect the money from guest reservations.
Very simply, you will receive access to the "Owner Platform", where you will see all the details of each reservation, access to the real-time calendar that will help you plan your vacations or income forecasts in advance. In addition, you can choose which types of notifications to receive directly on your phone or email. For example:
- Notification when a reservation is made
- Notification when a reservation is canceled
- Notification when a payment is made
- Notification when you receive a guest review
You get access to the mobile app for both Android and IOS.
Of course yes, the big advantage when you collaborate with us is that you are covered on every side, even if short-term rental (in the hotel regime) is not profitable for you or you do not feel comfortable with this business, you can always switch your property to classic rental (by the month).
Our management services remain the same, slightly modified for long-term management, and the monthly management fee will be 10% of the monthly rent. Plus, whenever a tenant leaves, we immediately bring in another one at no additional cost to you!
Find out here more about long-term management.
Together we can make memorable stays in remarkable homes
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